Transform your People & Performance

with tailored Training Solutions
from an Industry Expert who knows your business.

Banking, Finance & Insurance
Tailored People & Performance Solutions

The Banking, Finance, and Insurance sectors face complex challenges that demand more than off-the-shelf training. Success in these industries requires a specialised, targeted approach.
At Shine Executive, we bring over two decades of deep industry experience across all levels, including the executive level, with a focus on People and Performance.
Our proven track record speaks for itself—we’ve partnered with numerous organisations in these sectors and delivered high-quality, effective training solutions that result in measurable performance uplift.

Here’s why a specialised approach is essential:

Navigating Complex Legislation

The Banking, Finance and Insurance sectors are heavily regulated. Noncompliance can lead to severe penalties and reputational damage.

Our programs ensure that all legislative requirements, such as AML, CTF, Advice, Anti Hawking, and privacy laws etc. are fully integrated into your training through consultation with you.

Driving Commercial Outcomes

We understand the need to be outcome driven with accountability for goal achievement in the key performance measures that matter most to you.

Our programs are results focused, equipping your people with the toolkit, mindset and skillset that drives results because we know what it takes to succeed in this industry.

Attracting, Retaining and
Growing Customers

Exceptional customer experiences set you apart in a crowded marketplace, increases your profitability and enhances your reputation.

Our customer-centric training programs are designed to foster loyalty, retention, and advocacy, helping you build long-term sustainability through industry best practices.

Developing Your People

A high performing, motivated workforce is essential for
navigating industry complexities.

Our training builds both technical and soft skills, tailored to your organisation’s unique needs across multiple role levels to ensure engagement, retention and growth.

Building High Performing Teams

Diverse, high-performing teams drive business growth,
engagement, customer satisfaction and success.

We help you build trust, accountability and collaboration
resulting in stronger decision marking, innovation,
communication and performance.

Enhancing Your Brand
in the Marketplace

A positive brand reputation is the foundation of
long-term success.

We align our training with your organisational values,
ensuring that customer experience, ethical practices, key messaging and trust remain central to your brand identity.

The Need for Leadership
Development

Strong, capable leadership is crucial to your organisation’s success.

We specialise in leadership development, providing empowering solutions to help leaders at every level bring out the best in their teams.

Creating Bespoke Solutions

Every organisation faces unique challenges and opportunities.

Our bespoke training solutions are tailored to your goals, values, systems and processes for maximum impact.

We can help you with Training, Conferences or Offsites, Team Days, Consulting and Executive Coaching.

Let’s talk about what’s important to you and create a solution that is relevant, engaging and effective in meeting your objectives.
WORK WITH US

Here’s some of our programs that can help you to drive exceptional People & Performance outcomes:

01

Building Better Sales & Service Habits

Creating a culture of Sales & Service Excellence

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02

GROWTH Coaching for Leaders
Helping Leaders coach their teams for High Performance
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03

Raving Fans who Refer
Creating advocacy through Service Excellence
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04

Customer Conversations
Building relationships, understanding needs and delivering valued solutions
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05

High Performing Teams
Trust, communication, healthy conflict, commitment and accountability
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06

Leading Self, Leading Others
People centred, results driven Leadership Excellence
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07

Conversations that Matter
Mastering communication in high stakes, emotional conversations to drive valued outcomes
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08

Presenting with Confidence
Delivering powerful, engaging messages that inspire action
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09

Strategic Influence
Influencing without authority through collaboration and stakeholder engagement
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10

Cadence of Success
Creating an Operating Rhythm Playbook for mastering key activities that drive results
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11

Thrive
Building resilience, happiness, stress management and well-being in a fast-paced results focused environment
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12

Communication in the Workplace
Enhancing understanding, influence and relationship building with DISC Personality Profiles
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WE HAVE HELPED MANY AUSTRALIAN BUSINESSES SHINE

TESTIMONIALS

Naomi was knowledgeable with real hands-on experience. She is engaging and makes sense. A great opportunity to reflect on current skills, share the best practice and plan to move forward.

Deb Parker
Heritage Bank

Naomi is a wonderful facilitator – she was open, honest and optimistic.   She used real life examples that were relatable in practice.

Mariah Smith
Aurizon

I enjoyed this training more than I can put into words. Naomi helped me to better understand myself and the decisions that I make as a leader. She showed me that I need to trust and back myself. The sessions helped me to understand the way other people deal with different situations which helps me to adjust the way I approach co-workers and deliver information.

Terri Keskinen
Code Property Group

Excellent. Very credible as Naomi has past experience as a lender/leader/coach. Great rapport building with the class. I loved the content and found the course to be very beneficial to our current roles.

Michelle Kuskie
Heritage Bank

Fantastic – Naomi – you are so relevant and down to earth – truly refreshing. You are very relatable and friendly – thank you. Great to gather other people’s opinions and thoughts – always learn more that way. A great learning activity

Debbie Lucas
Master Electricians Australia

Naomi was fantastic, provided real world examples and relevancy. I feel like the session was very valuable and helped me to structure how I can best coach my people.

Stephanie Colina
Suncorp – GROWTH Coaching for Leaders

Great session. I was nervous about the role plays but it was a great success and I’m much more confident now.

Frances McAulay
Suncorp – GROWTH Coaching for Leaders

Short, sharp but to the point. Exactly what we need for this space.

Melody Wang
Suncorp – GROWTH Coaching for Leaders

Naomi delivered a two-day program throughout multiple departments of BSP with excellent feedback and engagement. She was able to bring out the best in others by making learning fun with high levels of interaction, reflection and self-discovery while sharing practical examples that were simple and relatable in our unique cultural environment. Participants left feeling energised, confident and equipped for success.

Andy Roberts
Bank of South Pacific – Sales & Service Excellence

An excellent program with so much great content. Naomi is a fantastic facilitator – her experience is priceless and her approach created such a great learning and sharing environment.

Chiara Campo
Abacus dx - Leadership Development

Naomi’s presentation was enlightening, offering our top talent valuable insights into maintaining good mental well-being. Her expertise and engaging delivery reminded us of the simple yet effective strategies we can incorporate into our daily lives to enhance brain health and happiness. This session was a powerful reminder of the importance of prioritizing our mental wellness, especially in today’s fast-paced, information-rich world.

Chloe Clark
McCormick Foods - Brain Health & Happiness Matters: High Performance Habits in the Digital Era

MEET NAOMI OYSTON

BANKING, FINANCE & INSURANCE: PEOPLE & PERFORMANCE EXPERT

Naomi Oyston has over 25 years of sales & leadership experience within the Corporate, Financial and SME Business sectors.

Naomi has achieved extensive executive-level success, leading initiatives in Customer Satisfaction, Sales, High-Performance Coaching, Customer Conversations, and Leadership Capability at Commonwealth Bank, Suncorp, and Heritage Bank.

Her signature program, “Building Better Sales Habits,” tailored specifically for the financial services sector, has earned widespread praise for its practical and results-driven approach.

Before launching her own consultancy, Naomi ran a successful Commercial Finance Broking business and worked with leading financial institutions, managing complex relationship portfolios. She specialises in creating bespoke solutions that address the unique needs, challenges, and opportunities of her clients, delivering targeted, impactful outcomes.

Naomi’s leadership and commitment to mentoring women in business are highlighted through her judging roles at the Telstra Businesswomen’s Awards, AIM Leadership Excellence Awards, and Sunshine Coast Business Awards. She is also recognised in the Who’s Who of Australian Women for her contributions to advancing women in the financial and business sectors.

Her passion lies in helping clients focus on meaningful, sustainable results. By blending street-proven systems and processes with exceptional people skills, Naomi fosters continuous improvement and a culture of success. Her approach—head (clarity), heart (confidence), and hands (capability)—ensures a holistic, engaging and effective path to achieving goals.