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“X factor noun / [singular] a special quality, especially one that is essential for success and is difficult to describe.”  Oxford Dictionary Our Shine X Factor Success series will help you to develop a wide range of strategic and interpersonal skills that are essential for success in today’s world.  

  • Useful Beliefs for Sales Success "We are what we think." Buddha In Sales and in Life, the results that we enjoy begin from the inside out. Our beliefs or perception of a situation act as a filter through which we interpret the world around us to create meaning. Two people can experience the same situation…
  • Essential People Leadership Skills for the AI Disruption Era In the era of AI disruption, the landscape of leadership is evolving quickly. Things are moving at a rapid pace with constant changes and advancements. Leaders must be flexible and willing to pivot strategies as new developments arise - dancing on a moving carpet within a dynamic technology environment. Research…
  • The Surprising Link Between Happiness and Success In today's performance driven world, when we focus on what success looks like happiness often takes a backseat. When we define success, our left brain tends to think of outcomes, career goals, financial stability or social status because we subconsciously believe that we will be happy WHEN we have these…
  • What do they say about you after you’ve left the room? In the world of business, which is built on strong interpersonal relationships we are always communicating - yet more than 90% of our communication is sub-conscious (which means that we are not consciously thinking about it and running on auto pilot). We are hard wired to make decisions about people…
  • The First Secret to Influence: Ask Great Questions & Listen In business and life, our success is directly linked to our ability to connect with others and influence their beliefs or actions. Just as we can't play a game of chess with one King or Queen, the game of life is a team sport, and we must learn how to…
  • Your Brain Health & Happiness Matters: High Performance Habits in the Information Age In today's digital era maintaining brain health and happinessis more important than ever, due to the significant impact of technology on our mental, emotional and physical well-being. There are new terms such as "Infobesity", "Digital Dementia" and "Infoxication" being created which refer to the decline in cognitive ability from the…
  • The Legend of the Happy, Lazy & Incredibly Lucky Salesman – “Sir Lunchalot” It may seem paradoxical but in my experience some of the most successful salespeople are not necessarily the ones who work the hardest. In the early stages of my career, I worked with a man who we shall call "Thomas". He was a charming, charismatic kind of person who was…
  • What is your Sales Persona? In the world of sales, there are three distinct roles that are all essential for business development and a strong pipeline of new sales opportunities. Whilst traditionally, we may think of salespeople as those who "hunt" for new opportunities and bring in the business; there are two other very important…
  • Raving Fans: Your competitive advantage and the ultimate goal of your sales process “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers is not enough anymore. If you really want a booming business, you must create Raving Fans.” Ken Blanchard The purpose of every business is to create and…
  • Conflict: Why do we need it? What is Healthy or Unhealthy? How do we manage conflict? Conflict is an inevitable and normal part of working within a diverse team. It is natural to have different opinions or ways of approaching situations – if we all were the same it would be boring right? While some people are quite comfortable embracing conflict, others find it very difficult,…